Returns & Exchanges
At Rockville, we stand behind our pro audio and electronics with a 90-day money-back guarantee to ensure your total satisfaction. If you are not completely happy with your purchase, we provide a streamlined return process for a full refund or exchange.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization (RA) number.
Pack Securely
Place the product in its original packaging with all included accessories, manuals, and cables to ensure the item is protected during transit.
Label and Ship
Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.
Refund Processing
Once our technicians inspect the returned electronics, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing